Returns

What is your return policy?

  • We accept items in brand new, unopened condition. All items must be packed in the original corresponding packaging for a full refund. We reserve the right to reject your return claim if the item doesn’t adhere to any of these conditions.

  • No return on final sale items. No exceptions.

  • You have 30 calendar days from the day you receive your shipment to start your return. Once a return is requested, all return items must be shipped back to us within 7 days. Your refund will be credited to the same payment method used to make the purchase.

  • Please note: All customers are responsible for paying for shipping costs associated with returns.

  • Your order will be subject to a $10 repacking fee if the product has been opened. You will be refunded the difference.

Shorty Cords LLC. reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, items that do not comply with our return policy (open, damaged, packaging missing, outside the 30-day period, etc.)

Do I have to pay for my return?

Once your return is verified, you will be entitled to receive a refund.

All customers are responsible for paying for shipping costs associated with returns.

You will be refunded the difference.

What should I do if I received an incorrect or damaged item?

Please contact us for any issues with an order. Someone from our customer care team will respond with a solution shortly. Please include your name, order number, and a short description of the problem.

How long does it take to process my return?

Please allow 15 business days for your returns to be processed once received at our facility. Once they are processed, you will receive an email notification regarding your refund.

Which items are final sale?

All custom items are final sale and not eligible for returns. No exceptions.

Shipping is a final sale item. It is a fixed cost and not eligible for refund. 

Can I get a refund if my takes too long?

No, there are no guarantees on the production time for orders. As we are subject to our manufacturer, shipping and supply chain issues, product availability is limited to product on hand. Large scale order will be quoted separately. Contact us here. Production time will not exceed 5 months.

The production time for custom orders is not exact as some designs/quantities might take longer than others. A delay in production time will not justify a refund.